Ever get tired of trying to come up with the right thing to say in that frustrating interaction with your friend, spouse, co-worker, neighbor, or roommate? Wish someone else could figure out how to reply to that crazy email or phone message you received? Let the Relationship Ghostwriter take some of the pressure off by crafting your next response for you. (Click here to find out more about the Relationship Ghostwriter.)

Savor the Favor

THE ASSIGNMENT
"I am a senior at ucla and I plan to go to law school so I need to write up lots of applications! the problem is I have to ask professors to write letters of recommendation for me!! I asked my TA and he said he'd do one because I was a good student, but he also said TA letters aren't as good as professor letters. he said just go see professors but when I think about that I get really scared. I took a senior seminar with a really good professor and I think she liked me a lot but how do you ask them something like that??

i just keep imagining that the professor wants to say no but she can't. it seems like it causes them so much trouble and if they don't really want to write it they have to figure out how to tell you. so how do you ask a professor to write a letter for you when you aren't sure if that's going to cause them trouble? I really want the letter so I can use it in my applications but I also want the professor to not feel bad like I'm bothering her?”

— Jackie


The Relationship Ghostwriter proudly wears its
cape when an event calls for professional attire.
THE GHOSTWRITER’S RESPONSE

THE SETUP:  You will give yourself the best chances of success by visiting the professor in person, and possibly sending a follow-up email later to thank her.  Dress in a reasonably professional manner—nothing too formal, but not gym clothes or pajamas—and go to the professor’s office hours.  If you are nervous, have a friend pretend she is the professor and practice with her in advance.  Make it your goal to use an assertive tone of voice.

When you arrive, greet your professor, and remind her of your name and what class you had with her.  Ask her if she is teaching the same class this semester, and how that is going.  Making some small talk in this way will get you used to hearing your voice in her office—it may seem inconsequential, but it is important to adjust to hearing yourself in any new context.  After the small talk dies its natural death, be sure to get right to the point:

YOU SAY:  I’m here to ask you for a letter of recommendation.  I’m applying to law schools.  I’m trying to get in to [insert names of law schools here].

WHAT NEXT:  Your professor is used to being asked for letters of recommendation.  She will likely have questions for you, such as, “How did you choose where to apply?”  In the day or so before you visit your professor, practice answers to possible questions during quiet moments—while you are getting ready in the morning, while walking to the library, etc.  Don’t script and memorize answers, just interview yourself and envision how you want to be perceived.  Plan to be specific.  Do not simply say “I don’t know” to any questions, and do not act as though you simply need a professor—any professor—to write a letter for you.  Why are you going to law school?  What made her a “good” professor?  Expressing clear reasons behind your choices will increase your chances of success.  From there, the ball will be in your professor’s court and the conversation will come to a natural conclusion.
 

THE STRATEGY
Being assertive and specific makes you sound and feel more confident, which in turns makes you appear more competent.  If you’re really struggling over how to sound assertive, visualize someone you know who is very successful in his or her work—perhaps even this professor.  How does that person sound when s/he is asked a question?  Get a sense of how it feels to act like that person.  Of course you won’t want to mirror someone else’s personality for the rest of all time, but you can learn you are capable of more than you think just by imitating someone you admire.

What about your concerns as to whether or not you should ask for a letter from this professor in the first place?  There are two things to consider.

First, consider what the Ownership Challenge tells you to do.  You have identified a high priority: getting this letter of recommendation.  You also have another priority: to avoid troubling your professor; specifically, to prevent her from experiencing social anxiety over how to say “no” to you if she doesn’t want to write the letter.  This second priority is a slippery one, because it dances on the border of the Too-General-And-Too-Uncontrollable-So-Try-Again zone (the white part in the diagram below—as opposed to the green Winner’s Magical Zone of Specific Controllable-ness).


You are not in charge of how your professor feels.  You can influence her reaction (for example, by acting professional no matter what), but it is her Ownership Challenge to take personal responsibility for her own decisions, satisfaction, and happiness.  Her reactions do not fall within your jurisdiction.  She has chosen a job in which she must find acceptable ways to say yes or no to exactly this kind of request—whether or not you ask her, she will be asked by future students, and her contentment is her concern.
  
One of the best ways to avoid overstepping your jurisdiction in the Ownership Challenge is to imagine that everyone around you is also engaged in the Ownership Challenge.  This is not always true, of course, but the belief leads to healthy results.  When you believe others are also taking ownership, you are freed of wasting energy on worries over which you have very limited control.  For example, let’s say you ask your roommate to join you for dinner.  You ask if she wants Chinese or Mexican food.  She says she wants Mexican.  You either believe her (good), or you fret over whether she has unspoken preferences and will be unhappy (not so good).  Perhaps she is keeping something from you—perhaps she even has a habit of passive-aggressively consenting to choices that don’t suit her, then playing the martyr.  Even if this is true, her un-assertive behavior is not an effective long-term strategy, and she will have trouble finding satisfaction in life whether you cater to her or not.  If you simply believe what she tells you and then act on it with positive intentions, you are modeling more strategic and effective behavior for her, and you are saving yourself a lot of guesswork.

Finally, the second and last consideration: a simple reframing of the situation.  You are understandably anxious about making this request of your professor.  That is normal.  By extension, it is natural to imagine that your professor feels burdened by the job of writing the letter.  Reframe this.  You are giving your professor an opportunity to provide a service at which she excels.  She benefits from helping you: you validate her career, her worth, and her human generosity.  Our culture tends to assume that asking help of others is an imposition.  But, when we ourselves help others, we feel bighearted.  We feel valued.  We feel good about ourselves.

Believe that your professor is equipped to handle your request and to assert herself.  And, if she says she wants to write the letter, believe her, thank her sincerely, and move forward.

No Good Deed

THE ASSIGNMENT
The Relationship Ghostwriter has little use for driving.
Simply
manifesting in new locations is more efficient.
“My friend borrowed our car the other day to haul some cardboard to the dump. When he returned it, I discovered that the baby mirror in our backseat was broken in half. It is basically unusable now. It must have broken when he lowered the headrest and the seat to make room for his cardboard. I'm frustrated because he was not careful with our car and he ended up breaking a $20 item. Most importantly, I can't see my baby in her car seat now while I am driving. I don't understand how he could have missed hearing the plastic snap in half when it broke....or if he heard it, why didn't he say something to us?

I'm torn about whether or not to say something to him. On one hand, I want him to know he caused damage to the mirror and I want him to apologize for it. (The money is not an issue--I just want an apology.) On the other hand, I know if I say something, I will get one of two responses: 1) He will be defensive and say it must have already been broken, or 2) he will overcompensate and go out of his way to make amends. For example, I could easily see him buying another mirror (or two!) and then obsessively checking in with me every week to see how the new mirror is working and if everything is okay so that I end up thanking him for his good deed. So here's the question--do I say something to him or just let it be water off my back and forget about it? If I decide to say something, how should I phrase it? I don't want to lose a friendship over this, but I also don't want to let him borrow my car ever again!”

— Elaine


THE GHOSTWRITER’S RESPONSE

THE SETUP:  The Ownership Challenge will help you sort out what you want to do about this—whether or not it is your top priority to have a direct conversation with your friend.  If it is, find a time to talk with him, preferably in person, and use an assertive and respectful tone.  This meeting may feel tense or uncomfortable, which is normal, and it may be helpful to be open about that.

YOU SAY: “This is a little uncomfortable for me, and maybe for you too.  I believe I have an obligation to be honest and share a frustration with you.  When you returned the car a few days back, we noticed that our baby mirror in the back seat was broken.  I believe you must have broken it while you were using the car.  I know this was probably an accident.  You may not have even noticed it happened, or maybe you noticed but felt understandably embarrassed to say anything.  Do you remember what happened?”

WHAT’S NEXT: Let’s say your friend acknowledges fault and apologizes to your satisfaction.  Ideally he says, “Well, frankly, you’re right, I did hear a snap and saw it was broken, but I didn’t want to say anything.  I’m embarrassed and I’m really sorry.”  After any satisfactory response, you have an opportunity to ask questions.  For example, “Thanks for being so honest with me.  I accept your apology.  I’m curious to know a little more—how did it break?”  Ask any other clarifying questions you have, then lay out your specific needs: “Would you be willing to compensate us for the mirror this week?  Your apology means a lot to me, and if you would give us the $20, I’d be glad to consider everything over and done with, water under the bridge.”  Making a specific plan gives both of you a clear idea of what gestures will make things right—after those needs are fulfilled, it is over.

If your friend agrees and honors the plan, but he also continues to bring up what happened, or buys you two mirrors, you say warmly, “I appreciate that you’re trying to do so much to compensate for what happened, but please believe me that it is all over and done with now.  I want you to feel no obligation to ask about it any more —in fact, it makes me a little uncomfortable when you keep bringing it up because I am ready for it to be in the past.  You have done everything I needed, and I appreciate it.”  Repeat as needed.  Be warm and assertive.


Alternate Scenario:  What if you are not satisfied with your friend’s initial response?  Perhaps he flat out denies any wrongdoing, saying, “Wow, I don’t know what happened to your mirror, and I’m sorry if it got broken, but I don’t think it happened on my watch.”  Perhaps he sort of acknowledges responsibility but denies having known about it until now: “I have no idea what happened, but I’ll be glad to replace the mirror if that’s what you want.”  You said he might get defensive: “I can’t believe you think I would do that and not own up to it!”

There are no hard and fast rules about what is or isn’t satisfactory—it will be different for everyone and every situation.  Any response that feels unsatisfactory to you, though, does require you to make additional choices.  Think ownership.  You have gone down this path in the spirit of respectful honesty; let’s say you decide continue on this path.  You can use active listening and calmly reflect back whatever you hear: “This feels like a major accusation to you,” or “You were completely unaware that anything happened.”  Say these things like statements, not questions—let your voice go down at the end.  You are not trying to make any point.  You are simply letting your friend know you have heard him.

Be specific about your needs: “I understand that you weren’t aware it happened, and if you will replace the mirror, I’d be glad to forgive and forget.”  Or, if he continues to deny wrongdoing, “I’m disappointed because it seems very clear to me that you are responsible but you do not seem prepared to make things right.  What I need from you is an apology and for you to replace the mirror—then I will truly forgive and forget and we’ll go back to the way things have always been.”

If the conversation veers away from being civil and honest, put an end to it for now.  No matter the outcome, you honored your goal to respectfully express the problem and its impact.  If you feel a need for further resolution, many communities have mediation centers.  A mediator is an expert at facilitating exactly this type of dialogue and may offer new insights.


THE STRATEGY
You’re having a very normal and natural reaction after experiencing something that feels unfair or unjust.  The needs you describe are the same needs most of us have after someone has done us wrong—you need answers to questions, a meaningful apology, assurance it won’t happen again, and maybe financial compensation, among other things.  Accidents happen—your friend almost certainly did not intend to break the mirror—but it was bad form for him to fail to acknowledge what happened or offer an apology (presuming he knows it happened).

An aggravated Relationship Ghostwriter finds it much
more difficult to brainstorm constructive, satisfying
choices than does a calm Relationship Ghostwriter.
Having to take any action at all may be the thing that feels most unfair when another person’s wrongdoing affects you.  Think of a time when you’ve been in a traffic accident that wasn’t your fault—even though it was an accident, and the other person’s insurance will cover all financial losses, you still have a lot of unexpected trouble on your hands.  After any experience like this, make a point to let yourself grieve the external circumstances before you try to make any decisions about what to do next.

You didn’t ask to be dealing with this problem, and it’s natural to be angry or sad about having to face it at all.  If you are able to find healthy outlets for difficult emotions—allowing yourself to experience them, process them, and let them disperse—sooner or later you will feel ready and able to do what needs to be done: to stop grieving and to start reclaiming personal responsibility for the choices you do have and for your contentment.

R.S.V.P.

THE ASSIGNMENT
A Relationship Ghostwriter family portrait!
“My brother Jackson -- the family Alpha Male -- habitually causes hurt feelings in our family. He criticizes us in public, dismisses our opinions, interrupts, and plays the surprised victim if we get frustrated or angry. Usually, I can avoid Jackson. However, this past week, he invited all of us to a dinner honoring him with an award, saying in his collective email that we should send in our names if we'd like to see him get his award. Because the invitation was sent to many people, and because the cost was very high, and because it appeared to be a fundraiser for a group I hadn't heard of, I didn't respond.

Meanwhile, my sister, Beth, is going through a series of stressful, life-changing events. Among other things, she is about to retire from a long career. She invited the family to a couple of retirement events. I feel it is very important to attend these events to support Beth. Jackson is not planning to attend.  Now, Jackson has sent a ‘reminder' to those of us who didn't offer to go to his event, stating that there are three more places at the table. Our mom is pressing me to go.

I can afford the cost, but I don’t want to feel pressured. Also, I want to support Beth. Jackson has offered no support to Beth. How do I respond to Jackson's invitation, knowing he will feel slighted and somewhat offended that I attended Beth's events?  I'd like a strategy that keeps me from feeling pressured, guilty, defensive, and angry.”

— Tessa


THE GHOSTWRITER’S RESPONSE

SETUP: You have identified many valid frustrations and many different priorities.  It is difficult to decide how you want to respond—whether to accept or decline, how to manage the ramifications either way—because you have not chosen a top priority.  The Ownership Challenge will help you zero in on a top priority, and from there you will have a clearer idea of what you want to accomplish with your R.S.V.P. and other future interactions with your brother Jackson.  For this example, let’s say you decide that bolstering family support for your sister Beth is your highest priority.  Here is a response that attempts to encourage Jackson to attend at least one of Beth’s events:

YOU WRITE:  “Congratulations for receiving this honor!  Do you still have a spot available?  I’d like to attend, if so.  I also want to ask you something else.  I was disappointed to hear you couldn’t join us at either of Beth’s events.  I know you are exceptionally busy, but you are great about making time when the family needs you.  I believe this is a big deal for Beth, even though she may play it down.  What do you think about moving things around and coming with me to Beth’s afternoon event?  I would love to have you join me and I think it means a lot to her.  Give me a call to let me know what you think.”


THE STRATEGY
It sounds like your brother Jackson struggles with active listening, sucking less, listening for what others hear and more.  No one can simply make Jackson behave differently, but you can attempt to increase his motivation to behave differently.  To do so, pair honesty with grace: 
  • Assert yourself—be direct and honest.
  • Use a strictly nonjudgmental tone (never moralizing, never trying to send a message between the lines).
  • Focus on building rapport (inside jokes, positive feedback) to create safe space for him to contemplate change.
  • Search for and play up whatever it is that motivates him specifically (it is different for everyone, but “putting family first” is a major motivator for a lot of us).
  • Model the kind of behavior you wish to see (accepting his invitation is an important gesture when you are asking the same of him).

Your tone of voice and body language make a tremendous difference when attempting to increase another person’s internal motivation to change.  The email format limits your chances of success: what one person may intend as a warm, positive statement (“You are great about making time when the family needs you”) could be read by others as pressuring and guilt-provoking.  Adding inside jokes and other personalizing touches will help, but it is always better if the other person can hear or see that you are being assertive and nonjudgmental.  A phone call or lunch out instead of an email will improve your chances of success.


Other Priorities
So far, we have only been talking about one possible priority—bolstering family support for your sister Beth. The Ownership Challenge asks you to list all of your priorities and put them in order of importance to you.  For example, you want to provide meaningful support for Beth.  You also want to learn how to process external pressures—including Jackson’s behavior—in ways that don’t leave you feeling pressured, guilty, defensive, or angry.  Perhaps you also want to avoid making any gestures that seem to support Jackson right now, or you want to avoid him altogether.  The Ghostwriter’s suggested response honors one priority but might compete with others—that is why it is so important that you choose and own a top priority.

Jackson’s invitation brought up many of your valid frustrations with him.  As you search for ways to make sense of and exert power over a complicated problem, be careful not to exaggerate the power of any one response.  Accepting this invitation does not mean you endorse all of Jackson’s bad behavior.  Accepting the invitation does not invalidate your support of Beth.  Declining the invitation does not oblige you to feel guilty, pressured, or defensive.  Nor does it oblige Jackson to feel slighted: his reaction is never fully within your control.

Regardless of your choice whether or not to attend Jackson’s dinner, there exists a wealth of ways you can act—not only react—to ensure progress toward various overarching goals.  For example, if you decide that your topmost priority is to avoid ever feeling pressured, guilty, defensive, or angry, you can seek healthy strategies to combat those feelings when they do emerge.  Taking ownership helps you manage those feelings: it is your responsibility to make choices that satisfy you, and your choices are only limited by external pressure (like a guilt trip) if you decide to give that pressure precedence over your other wants and needs.  The external pressure isn’t in charge—you are.

Click to enlarge!
Perhaps you wish to maintain a relationship with Jackson, but you also decide it isn’t your top priority to attempt to improve his behavior.  You make a conscious choice to invest your power in simply modeling healthier behavior for Jackson when you do see him.  Instead of being continually disappointed by him, you make and own the choice to interact with him, fully anticipating that you will encounter his faults.  This may seem like a subtle shift, but it is empowering to think, “My priority to maintain this relationship overrode my priority to avoid Jackson altogether, but I also choose not to take further steps to motivate him to change right now.  I can make different choices at any time.”

There are countless viable possibilities that shift depending on the order of your priorities.  You will feel less boxed-in when you take ownership of whatever way you choose to act—and react—regardless of Jackson’s choices or any other external pressures.